Management Team
Mark Willis
Co-founder, Operations Director
Mark Willis
Co-founder, Operations Director
My role as Operations Director at Platform 365 involves day to day management of the management team as well as direct interaction with all other internal personnel. Additionally, the role covers management of all operational functions including, Finance, Marketing and Human resources.
My introduction into the IT industry commenced in the late 80’s as a junior support analyst. Progressing through support roles until moving into management as a user support manager within a corporate environment, heading ServiceDesk, Desktop and Server support functions. A big change of direction ensued some twenty years ago when I formed Platform 365 and built it into the successful business it is today.
The biggest achievements throughout my career have always been my ability to build great teams. To spot the potential in people and to mentor them into becoming the best version of themselves. In my experience, if you have the right people working with you, everything else takes care of itself.
Favourite gadget: Fitbit
Favourite sport: Cricket & Football
Favourite food: Anything my wife cooks (I have to say that)
Favourite holiday destination: Mauritius
Interesting fact about me: I once played football at Wembley Arena in front of five thousand people
Rob Guy
Co-founder, Operations Director
Rob Guy
Co-founder, Operations Director
Co-founder, Technical Director, and Information Security Manager at Platform 365. I ensure our solutions are high-quality, fit for purpose, and support both clients and internal teams. My role includes project oversight, client account management, strategy, and information security, maintaining our ISO 27001 certification. I also lead key projects when needed.
I started in IT as a junior support analyst, working with Wang and IBM mini-systems before moving into enterprise networks during the rise of Novell NetWare and Microsoft Server. I led teams in deploying new technologies, shaping strategy, and gaining expertise in networking, security, storage, and cloud services. Alongside Mark Willis, I co-founded Platform 365, overseeing our technical services.
I stay up to date with emerging technologies, working closely with partners and clients. I simplify complex technical concepts for informed decision-making. My proudest achievement isn’t personal—it’s how our team excelled during the COVID lockdowns, ensuring seamless service for our clients.
Favourite gadget: Love home automation—no need to switch on lights!
Favourite sport: Used to play volleyball; now enjoy fishing and mountain biking.
Favourite food: London Pie & Mash or a feast of oysters, steak, and red wine.
Favourite holiday destination: Anywhere I can get off of the beaten track.
Interesting fact about me: Ex-private pilot, tech enthusiast, and former jet bike owner!
Chris Skinner
Technical Solutions Manager
Chris Skinner
Technical Solutions Manager
As a senior team member, I design and implement IT solutions, manage resources for successful deployments, and provide third-line support as an escalation point for the wider team.
With 25 years in IT support, I’ve worked in both in-house and MSP environments. Starting as a Junior 2nd Line Support Analyst, I progressed into leadership, infrastructure, and project management. Since joining Platform 365 in 2009, I’ve played a key role in the company’s growth.
I pride myself on strong communication and problem-solving skills, delivering client-focused solutions. I’ve led cloud migrations, infrastructure upgrades, and software deployments. At Platform 365, I’ve streamlined processes, enhanced revenue streams, and helped roll out the HaloPSA system, improving efficiency and partner relationships.
Favourite gadget: Has to be my iPhone
Favourite sport: Football / Formula1
Favourite food: Anything I’ve not had to cook myself!
Favourite holiday destination: The Maldives
Interesting fact about me: I once walked with Lion’s and Cheetah’s in Mauritius
Dan Roots
Business Development Manager
Dan Roots
Business Development Manager
In my new role as Business Development Manager, I am responsible for identifying growth opportunities, building relationships with potential clients, and driving business development initiatives. My day-to-day activities involve engaging with businesses to understand their IT needs and proposing tailored solutions that align with their goals, ensuring Platform 365 continues to grow its client base.
With over 17 years of experience in the IT industry, I’ve transitioned from technical roles, starting with 1st and 2nd line support, to my previous position as Senior Infrastructure Analyst. Now, I’m leveraging my deep understanding of IT infrastructure and services in my new role as Business Development Manager, where my passion for technology and delivering client-focused solutions continues to be a driving force.
In addition to my strong technical background, I have honed skills in relationship building, strategic thinking, and project management. I’m particularly proud of the successful infrastructure migrations I’ve led in the past, which have strengthened my expertise and prepared me for this new phase in business development.
Favourite gadget: Garmin S62 Smartwatch
Favourite sport: Golf or Football
Favourite food: Turkish Meze
Favourite holiday destination: Duinrell (The Kids Love it)
Interesting fact about me: If there’s a karaoke machine in sight, I’ll be on it!!
James Roots
Service Desk Manager
James Roots
Service Desk Manager
As the Service Desk Manager at Platform 365, I am responsible for ensuring the smooth and efficient operation of our client support services. My role involves overseeing the day-to-day management of the service desk team, ensuring incidents and requests are handled promptly and effectively. I’m the main link between clients and our technical team, ensuring clear communication, fast issue resolution, and high service standards, continuously improving processes, and ensuring client expectations are met or exceeded.
With over 13 years of experience in the IT industry, I have steadily progressed in my career. I began as a Junior Engineer, then moved into a Senior Help Desk Analyst role, where I developed strong technical skills and a problem-solving mindset. Now, as Service Desk Manager at Platform 365, I lead a dedicated team focused on providing excellent IT support and enhancing our services.
My key achievements include implementing new service desk procedures that have reduced resolution times and successfully introducing a new ticketing system. Leveraging my ITIL qualification, I have improved processes, boosted efficiency, and ensured high levels of customer satisfaction.
Favourite gadget: Garmin G80 (Golf GPS)
Favourite sport: Football and Golf
Favourite food: Italian
Favourite holiday destination: Any that involves skiing!
Interesting fact about me: I have a top 100 golf courses (UK and Ireland) scratch card on the wall in my office, and my goal is to play all of them in my lifetime. So far I have ticked of eight courses so I have a way to go yet!
Service Delivery Team
Jayson Cox
Client Service Delivery Manager
Jayson Cox
Client Service Delivery Manager
As the Client Service Delivery Manager at Platform 365, I support one of our largest clients and provide guidance to the Service Desk Team, ensuring we meet the SLAs outlined in our contract. I also handle escalations and assist with managing multiple support queues.
I began my IT career by earning a BTEC and a BSc in Computer Studies. With over 25 years of experience in the IT industry, my technical expertise, combined with strong communication skills, has allowed me to build solid relationships with clients.
Throughout my career, I’ve honed excellent communication and teamwork skills, which are essential in IT. I have extensive experience in leading projects and teams, and I’m passionate about inspiring and guiding others toward success.
Favourite gadget: Galaxy Smart Wear
Favourite sport: Athletics
Favourite food: West Indian
Favourite holiday destination: Mexico
Interesting fact about me: I am great at baking and decorating cakes.
Cameron Vallor
Junior Support Analyst
Cameron Vallor
Junior Support Analyst
As a Junior Support Analyst at Platform 365, I primarily provide support to various schools, but have recently expanded my expertise to include other clients as well.
I began my journey in IT with a focus on computer game design, studying it at both college and university. However, my passion for all things computer-related led me to transition into IT support, where I could apply my skills in a more hands-on way.
Although I’m just starting out in my IT support career, the experience has already helped me greatly improve my communication skills. I’ve grown significantly since I began, and I’m excited to continue developing and advancing my expertise in the field.
Favourite gadget: Phone
Favourite sport: F1
Favourite food: Chinese
Favourite holiday destination: Spain
Interesting fact about me: I used to play Guitar
Chris Shearing
Infrastructure Consultant
Chris Shearing
Infrastructure Consultant
I am a Technology Consultant specialising in Infrastructure Projects, including Active Directory/Azure, Windows Server, security compliance, desktop engineering, and application deployments, among others.
With over 30 years of experience in technology, I have worked with a diverse range of customers across various industries. Throughout my career, I have collaborated with in-house IT teams and managed global outsourcing models, undertaking numerous support, delivery, project, and technical roles.
I am a team player with excellent communication skills and a strong work ethic, adaptable to new and challenging environments. I have successfully managed several large-scale office relocations, as well as Windows desktop and server deployments throughout my career.
Favourite gadget: Too many to mention. I love a bit of tech!
Favourite sport: Football
Favourite food: Seafood
Favourite holiday destination: Spain
Interesting fact about me: I love music and attend 3 or 4 gigs a year.
James Adesilu
Support Analyst
James Adesilu
Support Analyst
As an IT Support Analyst at Platform 365, I troubleshoot IT-related queries for our clients, both onsite and remotely. I ensure that we meet SLAs for support tickets and resolve software and hardware issues efficiently.
I began my IT career in 2017 as a Junior Engineer at an Investment Management company. With over 7 years of experience in the IT industry, I’ve developed strong technical skills and a keen ability to solve problems.
Some of my key achievements include creating multiple VMs on the AWS platform, leading a migration from Windows 7 to Windows 10, and playing a part in a cloud migration project.
Favourite gadget: iPhone
Favourite sport: Football & Boxing
Favourite food: Nigerian Food (Jellof Rice!!!)
Favourite holiday destination: Atlanta
Interesting fact about me: I’ve had multiple boxing bouts
Jamie Samways
Support Analyst
Jamie Samways
Support Analyst
As an IT Support Analyst at Platform 365, I provide support across multiple clients, with a primary focus on the schools we manage. My role also includes project implementation and offering guidance to our junior analysts.
I began my IT career at Orpington College, where I gained valuable experience and qualifications through an apprenticeship programme. With over 15 years of experience, I’ve worked across both the private and public sectors of the industry.
Perseverance, a positive attitude, and strong communication skills have been key to my growth in the IT industry. These attributes have helped me advance to more senior roles, where I’ve taken ownership of projects and collaborated with infrastructure teams to expand my expertise.
Favourite gadget: Galaxy Smart watch
Favourite sport: Football!
Favourite food: Chinese
Favourite holiday destination: Turkey
Interesting fact about me: I’m a great cook!
Arran Prevost-Cook
Support Analyst
Arran Prevost-Cook
Support Analyst
As an IT Support Analyst at Platform 365, I provide both onsite and remote helpdesk support to a wide range of clients, while also assisting with various ongoing projects. My role involves working with a variety of hardware and software, collaborating with both the Service Desk Team and Infrastructure Support Team to deliver an exceptional level of service to our clients.
I began my IT career in 2021 as an apprentice at a small MSP in Central London, before joining Platform 365 in 2023.
I take great pride in my strong work ethic and adaptability to new environments. These qualities have enabled me to make a positive impact at Platform 365 and within my team.
Favourite gadget: My iPhone
Favourite sport: Football
Favourite food: Char siu
Favourite holiday destination: Shanghai, China
Interesting fact about me: I’ve played at the London Youth Games in 3 different sports
Jordan Harris
Junior Support Analyst
Jordon Harris
Junior Support Analyst
As a Junior Support Analyst at Platform 365, I assist our clients with administrative tasks, including onboarding and offboarding users, resolving login and access issues, and setting up PCs for day-to-day use.
My career didn’t start in IT—I hold a history degree from the University of Lincoln! I took a leap into the IT world by joining Platform 365 in 2020 and have been building my technical knowledge ever since.
During my time at Platform 365, I’ve developed the IT admin team into a highly regarded part of the business. I’m particularly proud of the strong relationships I’ve built with the clients I work with regularly.
Favourite gadget: Steam Deck
Favourite sport: Archery
Favourite food: Spaghetti Carbonara
Favourite holiday destination: Berlin, Germany
Interesting fact about me: I enjoy reenacting history on my weekends!
Muhammad Amin
Senior Support Analyst
Muhammad Amin
Senior Support Analyst
As an IT Support Analyst at Platform 365, I provide technical assistance, troubleshoot, and resolve IT-related issues for end-users. My responsibilities include diagnosing hardware and software problems, managing support tickets, and ensuring smooth IT operations.
As an IT Support Analyst at Platform 365, I provide technical assistance, troubleshoot, and resolve IT-related issues for end-users. My responsibilities include diagnosing hardware and software problems, managing support tickets, and ensuring smooth IT operations.
My experience across multiple industries has made me adaptable to different business environments. I’ve successfully led the migration of several clients to Azure, enhancing scalability and reducing infrastructure costs.
Favourite gadget: Loxone Home automation
Favourite sport: Badminton
Favourite food: Asian Fusion (Spicy !!!)
Favourite holiday destination: Bangladesh
Interesting fact about me: I love the building trade, renovated my house and learned a lot of skills along the way.
Oscar Norris
Junior Support Analyst
Oscar Norris
Junior Support Analyst
As a Junior Support Analyst with a focus on administration, I manage user accounts, handle a variety of administrative requests, and respond to client support tickets. My aim is to ensure smooth system operations and promptly resolve any technical issues.
My career path has been somewhat unconventional, moving from baking at Asda to IT. I began as a Software Support Analyst specialising in POS systems, where I developed expertise in SQL databases and network configuration. I’m CompTIA Network+ and Security+ certified, with a keen interest in problem-solving and securing networks. I excel in environments where technical know-how meets customer support.
Despite not having a university degree, I successfully completed both the CompTIA Network+ and Security+ certifications, which paved the way for my career in IT and reflect my dedication to ongoing professional development.
Favourite sport: Rugby, Squash & Skiing
Favourite food: Panzerotti
Favourite holiday destination: Val d’Isere
Interesting fact about me: I used to live in Bermuda!
Sarah Molloy
Office Manager
Sarah Molloy
Office Manager
As the Office Manager at Platform 365, I wear many hats! I ensure seamless daily operations, handling procurement, client contract renewals, and invoicing. I manage marketing initiatives, financial reporting, and Microsoft licensing compliance while supporting the team with essential resources. My focus is on maintaining an efficient, organised, and professional environment that drives company growth.
I began my career as a dental nurse for 3 years, developing strong patient care, attention to detail, and multitasking skills. Seeking a new challenge, I transitioned to Platform 365 in 2020, building my role from the ground up. I’ve spent years gaining new skills in office management, procurement, client relations, marketing, contract management, and financial tasks.
Favourite gadget: Definitely my Dyson airwrap!
Favourite sport: Hurling
Favourite food: A good Ramen!
Favourite holiday destination: Mexico
Interesting fact about me: I moved to England when I was just 20 on my own!
Shayan Bokhari
Infrastructure Consultant
Shayan Bokari
Infrastructure Consultant
I provide technical expertise and support for IT infrastructure, specializing in Citrix, Windows Active Directory, VMware, scripting, and security. My role includes resolving complex issues, designing and implementing solutions, and ensuring optimal performance and security.
I have extensive experience as an IT Infrastructure Consultant with deep expertise in Citrix, Windows Active Directory, and VMware. I’m skilled in scripting (PowerShell, SCCM, PatchMyPC, Qualys) and well-versed in IT security best practices and compliance. Strong problem-solving, communication, and collaboration skills allow me to work effectively with teams and clients.
- Implemented security solutions with Qualys and auditing with LogicMonitor.
- Managed VMware, Citrix, and Active Directory environments.
- Configured web filtering and proxy solutions with Zscaler.
- Automated maintenance and configuration tasks with scripting, improving efficiency.
Favourite gadget: Gaming PC/Switch/XBOX
Favourite sport: Rugby/Football/F1
Favourite food: Italian, Pakistani, Greek, Middle Eastern
Favourite holiday destinations: Ibiza, Greece, Mexico
Interesting fact about me: I hiked up a mountain in Iceland and saw a volcano erupt with lava flow
Reece Mukalazi
Junior Support Analyst
Shayan Bokari
Infrastructure Consultant
I provide technical expertise and support for IT infrastructure, specializing in Citrix, Windows Active Directory, VMware, scripting, and security. My role includes resolving complex issues, designing and implementing solutions, and ensuring optimal performance and security.
I have extensive experience as an IT Infrastructure Consultant with deep expertise in Citrix, Windows Active Directory, and VMware. I’m skilled in scripting (PowerShell, SCCM, PatchMyPC, Qualys) and well-versed in IT security best practices and compliance. Strong problem-solving, communication, and collaboration skills allow me to work effectively with teams and clients.
- Implemented security solutions with Qualys and auditing with LogicMonitor.
- Managed VMware, Citrix, and Active Directory environments.
- Configured web filtering and proxy solutions with Zscaler.
- Automated maintenance and configuration tasks with scripting, improving efficiency.
Favourite gadget: Gaming PC/Switch/XBOX
Favourite sport: Rugby/Football/F1
Favourite food: Italian, Pakistani, Greek, Middle Eastern
Favourite holiday destinations: Ibiza, Greece, Mexico
Interesting fact about me: I hiked up a mountain in Iceland and saw a volcano erupt with lava flow
