Why every business needs great IT Support
Reliable and expert IT support will transform your business, increase productivity, eliminate down-times enabling employees to work more efficiently. And that means improving revenue, increased margins, and more effective, happy staff.
Managed services: Core Features
1
Minimise downtime
Solving technical issues and proactively monitoring your IT environment
2
Problem prevention
A pre-emptive approach, enabling you to get more from your IT
3
Reduce costs
Optimising your infrastructure and lowering your overhead costs
4
Improve data security
Keeping you compliant and secure
5
Expert advice on tap
Our specialists can support and guide you
Don’t struggle along with inadequate IT
Many businesses struggle along for years with inadequate IT systems and support. Perhaps they’re resigned to “making do” because they don’t have the time to make a change or know where to start. The result is that your business can be disrupted at any moment. Productivity is down, employee morale is low, and the customer experience is not as great as it should be. In our experience, only when there are serious problems that effect a business, is when we get a call for help. Why wait?
Use IT as your superpower, use it to your advantage
Utilising technology in any organisation makes it easier to interconnect, to drive efficiency and increase productivity through automation and collaboration. Let us help you on that journey to get the best out of your technology. Our collaborative approach with all our clients, ensures you get what’s right for you. Don’t take our word for it, take a look at what our clients say about us.
Professional and friendly IT support that’s fast and responsive 24/7
Hardware maintenance
Upgrade to Windows 11
Meet the Windows 10 EOL deadline by upgrading before October 14th, 2025.
Managed Services FAQs
What are managed IT services and why are they important for my business?
Managed IT services provide expert support, proactive monitoring, and technical management for your business’s technology systems. Reliable IT support improves productivity, minimises downtime, protects data security, and enables employees to work more efficiently — helping you boost revenue, margins, and customer satisfaction.
What features are included in Platform 365’s managed services?
Platform 365’s managed services include:
Minimising downtime through proactive monitoring and rapid issue resolution.
Problem prevention by addressing technical issues before they disrupt your business.
Cost reduction by optimising IT infrastructure and lowering overheads.
Improved data security to keep your business secure and compliant.
Expert advice to help guide and future-proof your IT decisions.
What if I already have an IT provider? Can I switch easily?
Absolutely. If you’re unhappy with your current provider, Platform 365 makes switching easy. Our tried-and-tested onboarding process ensures no downtime and zero disruption, so your business keeps running smoothly while we transition you to better IT support.
Can Platform 365 support an internal IT team?
Yes, we offer co-managed IT support. We can work alongside your existing in-house IT team, offering additional expertise, handling support issues, and covering any skills gaps to ensure your IT environment remains strong and efficient.
What if I don't have any IT support currently?
No problem. If you have no formal IT support or rely on ad-hoc internal help, Platform 365 can tailor a managed service that fits your needs. We work closely with your team to ensure you get professional, reliable support without overwhelming your resources.
Why choose us for your managed IT services?
At Platform 365, our client-focused technical experts become an extension of your team. We take a proactive, collaborative approach, providing reliable support that enables your business to grow, improve efficiency, and stay ahead of technology challenges.
Is your IT holding your business back?
Is your IT environment as reliable, scalable, and secure as it should be? Discover how in just 3 minutes!
This free assessment is designed to help businesses identify hidden challenges and provide immediate, actionable steps for improvement.
Worried about changing your provider?
You may already be working with an IT support provider, but want to make a change – whatever the reason. Changing is not a difficult process – our tried and tested on-boarding process ensures there is no down-time and zero impact on your business if you move to Platform 365 for your IT support.
Co-managed IT support
We can work alongside your current IT team, helping them with support issues, providing the expertise that you don’t have in-house.
We become an integrated part of your team.
Every business is different, so we customise our approach depending on your needs.
No IT support
If you don’t have any formal support, or this is provided by an enthusiastic amateur in the team, we can work with you and members of your team to ensure you get the right mix of support.
No two business are the same, which is why we customise our approach to meet your needs.
Why choose Platform 365 for your IT support?
Our team of client-focused, technical experts will be with you every step of the way on your IT journey. You will come to regard us as an extension of your own team, providing the support to empower your business to grow and flourish.
“Your IT Team, when you need it”
What Our Clients Say
Platform 365 provide consultancy and operational infrastructure / desktop support to PLRE’s global business. Their approach is flexible in that they are able to tailor their services to exactly match our requirements and their staff are always willing to help out if problems occur.
Head of IT Division
Pacific Life Re
We are into our third year working with Platform 365 with a mixture of remote and on-premises support, an arrangement which works very well. They are always polite and highly professional. More than once they’ve dropped everything to come into our offices to assist us work through an urgent issue. Highly recommended.
Chief Technology Officer
DODS Group
When the decision was made to move, we commissioned Platform 365 to design and implement the internal network infrastructure as well as undertaking the physical IT move. The detailed planning, communication and extensive knowledge of all of the team ensured a seamless transition, concluding with business as usual from day one.
UK IT Infrastructure Services Manager
Gate Group
Is now a good time to talk?
We leverage our expertise to support you every step of the way, ensuring the job is done right – starting from the initial consultation and continuing seamlessly into your daily operations.
Our Partners
