In-house IT support
Having your IT supported by an in-house team doesn’t mean you can’t have the benefits and flexibility that a Managed service provider brings.
Our management team all come from a background of in-house IT teams. It’s this experience that has enabled us to successfully partner with clients to provide a flexible service that supports their own in-house team.
IT Support: Core Features
1
Additional support
1st, 2nd and 3rd line support options. Short or long-term, enabling your team to fulfil other requirements.
2
Project support
Support for specific project work to fill resourcing gaps or technical expertise.
3
Short & long-term contracts
Flexible contracts that support your requirements and not tie you in.
4
Office moves and relocations
Take the burden away from your in-house team who have more important work to do.
5
The P365 team
Our team have over 15 years’ experience working alongside in-house resources.
The elephant in the room
The initial fear for any in-house team is that we are there to take over. This couldn’t be further from the truth. Our team are experienced with working alongside in-house resources and understand the importance of building relationships and trust.
We are there to help, allowing them the time to get on and undertake tasks that will enable them to develop. This enables our clients to retain their key staff and build a stable team for the future.
How in-house IT support works
We can do as much or as little as you want. Our In-house support service seamlessly integrates with your internal team, offering the flexibility and technical know-how to assist and develop. Our clients see us as an extension of their team, with the capability of providing short- and long-term additional resources without the need of going down the expensive and time-consuming Contractor route.
"Let's Chat!” Why not schedule a friendly, honest, no-pressure conversation with Mark. See if we're a good fit for your needs.
In-house IT support FAQs
What is in-house IT support?
In-house IT support involves having a dedicated internal team managing your company’s technology needs, from troubleshooting to long-term infrastructure planning.
Can a business use both in-house IT and managed IT support?
Yes. Many companies combine their in-house IT teams with a trusted managed IT service provider like Platform 365 to cover resource gaps, projects, or specialist needs.
How does Platform 365 support in-house IT teams?
We provide flexible, scalable support including 1st to 3rd line helpdesk, project delivery, office relocations, and short- or long-term resourcing — all while working seamlessly with your internal team.
Is Platform 365 a threat to existing IT staff?
Not at all. Our goal is to support and empower your in-house team, not replace them. We build trusted partnerships that allow your staff to focus on strategic work and skill development.
What kind of projects can Platform 365 help with?
We assist with IT infrastructure projects, office moves, cloud migrations, cybersecurity upgrades, hardware maintenance and more — providing technical expertise where and when it’s needed.
Are your services suitable for both short- and long-term needs?
Yes. Our flexible support contracts allow you to scale up or down based on your business needs without long-term commitments or the cost of contractors.
What makes Platform 365’s in-house IT support different?
Our team has real-world experience working inside in-house IT departments. This background allows us to integrate smoothly, earn trust, and provide effective, non-disruptive support.
Can Platform 365 help during staff absences or resourcing gaps?
Absolutely. Whether you need cover during holidays, sick leave, or unexpected demand, we offer rapid, reliable support to ensure continuity and performance.
Is your IT holding your business back?
Is your IT environment as reliable, scalable, and secure as it should be? Discover how in just 3 minutes!
This free assessment is designed to help businesses identify hidden challenges and provide immediate, actionable steps for improvement.
Why choose Platform 365 for your IT support?
Our team of client-focused, technical experts will be with you every step of the way on your IT journey. You will come to regard us as an extension of your own team, providing the support to empower your business to grow and flourish.
“Your IT Team, when you need it”
What Our Clients Say
We have been a client of Platform 365’s for over 3 years now. Our employee number has tripled in that time which has never been an issue to them, so they can handle both small and medium sized businesses well. Their turnaround time to resolve a problem is quick and they are always extremely polite and helpful when we do have to liaise with them.
Office Manager
Touchlight Genetics
Platform 365 have been a trusted and valued IT supplier since our inception in 2003. They were a crucial partner in our office relocation in 2005 when they provided a complete IT and voice network solution for our new office. The transition was seamless and we were up and running almost immediately on moving in.
Director
Streamline Connections
The Platform 365 team have been supporting Validis since 2014. As a technology provider ourselves the speedy resolution of issues is imperative to the success of our business. For any organisation looking for a partner they can trust, look no further.
Head of Engineering & Product
Validis UK
They work with us as a partner rather than a service provider, adding value to our IT and business initiatives. Most importantly they understand that time is money, and that supporting the IT needs of a business is about more than just resolving a help desk ticket.
Head of IT Division
Pacific Life Re
Is now a good time to talk?
We leverage our expertise to support you every step of the way, ensuring the job is done right – starting from the initial consultation and continuing seamlessly into your daily operations.
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