Head IT Division
Platform 365 provide consultancy and operational infrastructure / desktop support to PLRE’s global business. Their approach is flexible in that they are able to tailor their services to exactly match our requirements and their staff are always willing to help out if problems occur.
They work with us as a partner rather than a service provider, adding value to our IT and business initiatives. Most importantly they understand that time is money, and that supporting the IT needs of a business is about more than just resolving a help desk ticket.
UK IT Infrastructure Services Manager
Platform 365 were integral to the successful opening of our new Divisional Head Office in Ashford, Surrey.
When the decision was made to move, we commissioned Platform 365 to design and implement the internal network infrastructure as well as undertaking the physical IT move.
The detailed planning, communication and extensive knowledge of all of the Platform 365 team ensured a seamless transition, concluding with business as usual from day one.
Platform 365 also provided us with infrastructure cabling and IT procurement services. Having all our requirements managed by one supplier ensured our internal IT team could continue with their day to day duties throughout the process.
Given we only had 3 months from the decision to move office, to actually moving in and the high profile nature of this project within Gate Group, having an IT team we could trust and rely on, to handle all aspects of the IT brief, was critical to the overall success of the project.
Director
“We recently transitioned all our IT services to Platform 365, and we couldn’t be happier with our decision. From the very beginning, their team has been outstanding, making the entire process seamless and stress-free.
The on-site support was impeccable. The technicians were not only highly skilled but also friendly and approachable, always ready to explain what they were doing and why. Their remote assistance was equally impressive, with swift responses and effective solutions that kept our operations running smoothly without any hiccups.
Moreover, Platform 365 went above and beyond in handling both our software and hardware needs. They meticulously managed every detail, ensuring that all our systems were updated and optimised for peak performance. This comprehensive service meant we could focus on our core business activities, knowing that our IT infrastructure was in the best possible hands.
The transition itself, which we had anticipated to be a major disruption, turned out to be incredibly straightforward. Thanks to Platform 365’s expertise and proactive approach, everything was set up swiftly and efficiently. Their dedication to providing top-notch service is truly commendable.
We wholeheartedly recommend Platform 365 to any business in need of reliable and professional IT services. Their exceptional support, technical know-how, and customer-first attitude make them a standout partner. If you’re looking for a team that will make your IT concerns a thing of the past, look no further than Platform 365. They have certainly earned our trust and highest praise.”
Deputy Director General
“As a small organisation it is essential for us to have a reliable external IT team who can keep us operating smoothly. Platform 365 have proven themselves more than capable in the two years we have been working with them. From a responsive helpdesk, through to orchestrating our migration to Office 365 and supporting an office move, they have handled everything quickly and professionally. I am happy to recommend them.”
Chief Technology Officer
We are into our third year working with Platform 365 with a mixture of remote and on-premises support, an arrangement which works very well.
They are always polite and highly professional. Moreover, the guys there are incredibly responsive to requests for extra and more specialised help.
More than once they’ve dropped everything to come into our offices to assist us work through an urgent issue. Highly recommended.
Managing Director
Platform 365 have supported us for over six years which speaks for itself. We’ve always found the team to be friendly, helpful and efficient. They add value to our business by providing an exceptional fully managed service.
A highly competent customer focused organisation that are always prepared to go the extra mile in order to ensure that any issues are resolved quickly and efficiently.
We would recommend Platform 365 to any SME looking for a professional, knowledgeable IT support service.
Office Manager
We have been a client of Platform 365 for over 3 years now. Our employee number has tripled in that time which has never been an issue to them, so they can handle both small and medium sized businesses well.
Their turnaround time to resolve a problem is quick and they are always extremely polite and helpful when we do have to liaise with them.
Senior Procurement Manager
We’ve seen a significant improvement in the service we receive since we switched to Platform 365.
The support team are attentive, knowledgeable and always respond in a timely manner. We are really pleased with the service they provide and would not hesitate to recommend them.
Director
Platform 365 have been a trusted and valued IT supplier since our inception in 2003. They were a crucial partner in our office relocation in 2005 when they provided a complete IT and voice network solution for our new office. The transition was seamless and we were up and running almost immediately on moving in.
The team at Platform 365 provide an outstanding service. The depth and breadth of their experience and expertise means that, on the rare occasions, when we encounter technical issues, the ticket is always resolved in the minimum amount of time possible.
They have even occasionally gone beyond the normal realms of expectation by working through the weekend if required.
I would recommend Platform 365 for any company looking for a technical support service that offers value, reliability and trust.
Director
Great service, personable across the whole team and their response to issues is fast and effective.
After issues with our previous provider, Platform 365 have stabilised our IT systems allowing us to focus on our business.
I would wholeheartedly recommend them to any business that requires 1st class IT support.
Co-Founder
In Platform 365, we have found a very attentive, responsive and knowledgeable IT provider. Bringing them on-board has taken the IT headache away, allowing us to focus on our business.
Managing Director
We are a growing business and therefore having Platform 365 as our IT provider has been integral to our continued growth. Both their level of expertise and the swiftness in dealing with our queries is second to none.
The whole team from the help desk through to senior management are always available whenever we need them and their “nothing is too much trouble” attitude is a credit to Mark and the client focused culture he has created.
I wouldn’t hesitate in recommending them to any business looking for a 1st class service.
Director
A very professional and dedicated team offering value for money and an expedient service. I can highly recommended them.
Director
Platform 365 have been looking after all our IT needs for the past six years. Their “nothing is too much trouble” attitude and patience when I know we are asking silly questions is a credit to Mark and his team.
Head of Engineering & Product
The Platform 365 team have been supporting Validis since 2014. As a technology provider ourselves the speedy resolution of issues is imperative to the success of our business.
Their technicians are both knowledgeable and responsive, but as important, they all possess excellent communication skills – an area that is often over-looked within the IT support sector.
For any organisation looking for a partner they can trust, look no further than Platform 365.
Director
We have used Platform 365 for many years to keep our growing team up and running. The support and attention to detail has been excellent throughout. Microsoft365 management is covered by Platform 365 and they have helped us make many efficiencies with this service. Most of our support is done remotely from their support desk and when needed a visit to our offices in Haverhill Suffolk is not a problem. It is comforting to know that our IT is well looked after by the team at Platform 365.
